We do not offer returns through the website. Every return goes through dispatch with prior authorization, case by case. Damaged, defective, or wrong items are on us — always.
1. Returns are handled by dispatch — not through the website
There is no online return process, and no return is accepted without prior authorization. If you need to return something, contact dispatch first — (855) 362-6863 or dispatch@usafoam.co — with your order number. Dispatch reviews every request case by case and, if the return is approved, tells you exactly where and how to get the product back to us.
Product sent back without authorization may be refused.
2. What is never returnable
Opened or partially used chemical containers (A-side or B-side drums, kits, canisters) — once opened, they cannot safely be restocked or resold.
Special-order items brought in specifically for you, unless they arrived damaged or wrong.
Clearance items marked final sale.
3. Refunds on authorized returns
Once an authorized return is received and inspected, card payments are refunded to the original card via Stripe, and credit-account purchases are credited against the invoice (a credit memo if already paid). Allow a few business days for the refund to post.
A restocking fee may apply; dispatch will tell you up front if one applies to your return.
4. Damaged, defective, or wrong items
That is on us. Report it within 48 hours of pickup or delivery and we will make it right — replacement, credit, or refund, including any delivery fee. Our foam sets are lot-traceable, so have the lot number handy if the issue is product quality; warranty claims on chemical performance route to the manufacturer and we will help you file them.